add workflow 天润Smart-ccc通话记录,dev
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DROP TABLE IF EXISTS p60_mart.cust_call_record_info;
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CREATE TABLE IF NOT EXISTS p60_mart.cust_call_record_info (
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call_id VARCHAR(50)
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, call_channel text
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, start_time timestamp(0)
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, bridge_duration numeric (0,0)
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, call_qname VARCHAR(20)
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, service_group VARCHAR(0)
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, customer_number VARCHAR(20)
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, name VARCHAR(20)
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, email VARCHAR(0)
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, company VARCHAR(0)
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);
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COMMENT ON COLUMN p60_mart.cust_call_record_info.call_id IS '通话编号';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.call_channel IS '通话渠道';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.start_time IS '开始时间';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.bridge_duration IS '持续时间';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.call_qname IS '通话队列名称';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.service_group IS '服务组';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.customer_number IS '客户电话';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.name IS '姓名';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.email IS '邮箱';
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COMMENT ON COLUMN p60_mart.cust_call_record_info.company IS '公司';
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COMMENT ON TABLE p60_mart.cust_call_record_info IS 'ccc客户通话记录信息';
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/***************************************************************************************************/
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/*script in Sql, generate by SdmCreateScript 2020(by Qihang Feng, QF255001@TERADATA.COM) */
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/*VERSION 01.10 revised on 2020-08-25 */
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/*Brilliance stems from wisdoms. */
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/*************Head Section**************************************************************************/
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/*Script Use: Periodically load data to :cust_call_record_info(ccc客户通话记录信息) */
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/*Create Date:2024-09-19 19:37:16 */
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/*SDM Developed By: dev */
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/*SDM Developed Date: 2024-09-19 */
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/*SDM Checked By: dev */
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/*SDM Checked Date: 2024-09-19 */
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/*Script Developed By: dev */
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/*Script Checked By: dev */
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/*Source table 1: :COMMDB.d_ccc_cust_info */
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/*Source table 2: :PDMDB.t01_udesk_record */
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/*Source table 3: :COMMDB.cust_call_ccc_record */
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/*Job Type: Inbound transform (Tier 1 to Tier 2) */
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/*Target Table:cust_call_record_info */
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/*ETL Job Name:cust_call_record_info */
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/*ETL Frequency:None */
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/*ETL Policy:F1 */
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/********************************************************************************************/
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/*******Main Section**************************************************************************/
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\set ON_ERROR_STOP on
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\set AUTOCOMMIT on
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\timing on
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/*创建临时表加载当前数据 */
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CREATE TEMPORARY TABLE cust_call_record_info_agi_CUR_I
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( LIKE :MARTDB.cust_call_record_info)
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ON COMMIT PRESERVE ROWS;
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/*****************************************************************************************************/
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/* GROUP 1:Source Table:cust_call_ccc_record**********************************************************/
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/*****************************************************************************************************/
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INSERT INTO cust_call_record_info_agi_CUR_I (
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call_id /*通话编号*/
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,call_channel /*通话渠道*/
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,start_time /*开始时间*/
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,bridge_duration /*持续时间*/
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,call_qname /*通话队列名称*/
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,service_group /*服务组*/
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,customer_number /*客户电话*/
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,name /*姓名*/
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,email /*邮箱*/
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,company /*公司*/
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)
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SELECT
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COALESCE(TRIM(p0.call_id),'') /*call_id*/
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,'Smart CCC' /*call_channel*/
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,COALESCE(p0.start_time,TO_TIMESTAMP(:NULLDATE,'YYYYMMDD')) /*start_time*/
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,COALESCE(CAST(p0.bridge_duration AS numeric (24,3)),0) /*bridge_duration*/
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,COALESCE(TRIM(p0.call_qname),'') /*call_qname*/
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,case when p0.call_qname in ('选型报价','选型报价统计','TW销售服务') then '产品报价'
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when p0.call_qname in ('售前技术','售后技术','技术支持统计') then '技术支持'
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when p0.call_qname in ('保内维修','保外维修与计量','维修计量统计') then '维修与校准'
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when p0.call_qname in ('其他咨询','其他支持统计') then '其他'
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when p0.call_qname in ('') then ''
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else '其他' end /*service_group*/
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,COALESCE(TRIM(p0.customer_number),'') /*customer_number*/
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,coalesce(p1."name",'无') /*name*/
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,coalesce(p1.email,'') /*email*/
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,coalesce(p1.company,'') /*company*/
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FROM :COMMDB.cust_call_ccc_record p0
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LEFT JOIN :COMMDB.d_ccc_cust_info p1
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ON p0.customer_number =p1.tel
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where p0.hotline_name in ('400呼入','Inbound','SG-TSC')
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;
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/*****************************************************************************************************/
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/* GROUP 2:Source Table:t01_udesk_record**************************************************************/
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/*****************************************************************************************************/
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INSERT INTO cust_call_record_info_agi_CUR_I (
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call_id /*通话编号*/
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,call_channel /*通话渠道*/
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,start_time /*开始时间*/
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,bridge_duration /*持续时间*/
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,call_qname /*通话队列名称*/
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,service_group /*服务组*/
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,customer_number /*客户电话*/
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,name /*姓名*/
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,email /*邮箱*/
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,company /*公司*/
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)
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SELECT
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COALESCE(TRIM(p0.call_id),'') /*call_id*/
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,'Udesk' /*call_channel*/
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,p0.record_time /*start_time*/
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,extract (epoch from p0.duration::time) /*bridge_duration*/
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,p0.udesk_source /*call_qname*/
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,case when udesk_source ='队列: IAM' then '产品报价'
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when udesk_source in ('队列: TSC-KEI','队列: TSC-TEK') then '技术支持'
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when udesk_source ='队列: SSO-TEK' then '维修与校准'
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when udesk_source ='' then ''
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else '其他' end /*service_group*/
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,COALESCE(TRIM(p0.mobile_phone),'') /*customer_number*/
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,cust /*name*/
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,'' /*email*/
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,COALESCE(TRIM(CAST(p0.company_name AS VARCHAR(200))),'') /*company*/
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FROM :PDMDB.t01_udesk_record p0
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;
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/*从目标表中删除所有数据 cust_call_record_info(ccc客户通话记录信息) */
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DELETE FROM :MARTDB.cust_call_record_info
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;
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/*将新增数据插入到目标表 */
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;INSERT INTO :MARTDB.cust_call_record_info (
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call_id /*通话编号*/
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,call_channel /*通话渠道*/
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,start_time /*开始时间*/
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,bridge_duration /*持续时间*/
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,call_qname /*通话队列名称*/
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,service_group /*服务组*/
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,customer_number /*客户电话*/
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,name /*姓名*/
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,email /*邮箱*/
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,company /*公司*/
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)
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SELECT
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P1.call_id /*通话编号*/
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,P1.call_channel /*通话渠道*/
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,P1.start_time /*开始时间*/
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,P1.bridge_duration /*持续时间*/
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,P1.call_qname /*通话队列名称*/
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,P1.service_group /*服务组*/
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,P1.customer_number /*客户电话*/
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,P1.name /*姓名*/
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,P1.email /*邮箱*/
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,P1.company /*公司*/
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FROM cust_call_record_info_agi_CUR_I P1
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;
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/*****程序结束退出 */
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\q
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@ -155,6 +155,14 @@ params={'my_param':"cust_call_ccc_record_agi"},
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depends_on_past=False,
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retries=3,
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dag=dag)
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cust_call_record_info = SSHOperator(
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ssh_hook=sshHook,
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task_id='cust_call_record_info',
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command='/data/airflow/etl/MART/run_psql.sh {{ ds_nodash }} {{params.my_param}} >>/data/airflow/logs/run_tpt_{{ds_nodash}}.log 2>&1 ',
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params={'my_param':"cust_call_record_info_agi"},
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depends_on_past=False,
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retries=3,
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dag=dag)
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cc_cdr_ib_agent_list_load >> tr_cc_cdr_ib_agent_list_9092
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cc_cdr_ib_list_load >> tr_cc_cdr_ib_list_9521
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cc_cdr_ob_list_load >> tr_cc_cdr_ob_list_4070
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@ -165,4 +173,5 @@ tr_cc_cdr_ob_list_4070 >> t01_ccc_ob_record
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tr_cc_cdr_ob_detail_5097 >> t01_ccc_ob_record
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t01_ccc_ib_record >> cust_call_ccc_record
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t01_ccc_ob_record >> cust_call_ccc_record
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cust_call_ccc_record >> task_failed
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cust_call_ccc_record >> cust_call_record_info
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cust_call_record_info >> task_failed
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