add workflow 泰克客户,dev
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@ -20,8 +20,9 @@ CREATE TABLE IF NOT EXISTS p20_pdm.t01_udesk_record (
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, blacklist varchar(20)
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, inquiry_content varchar(20)
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, icr_record text
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, call_id varchar(50)
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,primary key( record_time,call_id )
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, call_id varchar(50)
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, udesk_source varchar(50)
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,primary key( record_time,duration,type,call_id )
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);
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COMMENT ON COLUMN p20_pdm.t01_udesk_record.record_time IS '记录时间';
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@ -44,5 +45,6 @@ CREATE TABLE IF NOT EXISTS p20_pdm.t01_udesk_record (
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COMMENT ON COLUMN p20_pdm.t01_udesk_record.inquiry_content IS '咨询内容';
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COMMENT ON COLUMN p20_pdm.t01_udesk_record.icr_record IS 'IVR录音';
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COMMENT ON COLUMN p20_pdm.t01_udesk_record.call_id IS 'Call ID';
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COMMENT ON COLUMN p20_pdm.t01_udesk_record.udesk_source IS '来源';
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COMMENT ON TABLE p20_pdm.t01_udesk_record IS 'Udesk记录';
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@ -4,11 +4,11 @@
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/*Brilliance stems from wisdoms. */
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/*************Head Section**************************************************************************/
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/*Script Use: Periodically load data to :t01_udesk_record(Udesk记录) */
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/*Create Date:2024-01-25 11:31:31 */
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/*Create Date:2024-09-02 11:38:45 */
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/*SDM Developed By: dev */
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/*SDM Developed Date: 2024-01-15 */
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/*SDM Checked By: dev */
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/*SDM Checked Date: 2024-01-25 */
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/*SDM Checked Date: 2024-09-02 */
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/*Script Developed By: dev */
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/*Script Checked By: dev */
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/*Source table 1: p10_sa.s98_s_udesk_record */
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@ -41,6 +41,7 @@ ON COMMIT PRESERVE ROWS;
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/*****************************************************************************************************/
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/* GROUP 1:Source Table:s98_s_udesk_record************************************************************/
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/*****************************************************************************************************/
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INSERT INTO t01_udesk_record_agi_CUR_I (
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record_time /*记录时间*/
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,duration /*通话时长*/
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@ -62,6 +63,7 @@ INSERT INTO t01_udesk_record_agi_CUR_I (
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,inquiry_content /*咨询内容*/
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,icr_record /*IVR录音*/
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,call_id /*Call ID*/
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,udesk_source /*来源*/
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)
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SELECT
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COALESCE(TO_TIMESTAMP(CAST(p0.record_time AS VARCHAR(19)),'YYYY-MM-DD HH24:mi:ss'),TO_TIMESTAMP(:NULLDATE,'YYYYMMDD')) /*record_time*/
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@ -84,22 +86,23 @@ SELECT
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,COALESCE(TRIM(CAST(p0.inquiry_content AS varchar(20))),'') /*inquiry_content*/
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,COALESCE(TRIM(p0.icr_record),'') /*icr_record*/
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,COALESCE(TRIM(CAST(p0.call_id AS varchar(50))),'') /*call_id*/
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,COALESCE(TRIM(CAST(p0.source AS varchar(50))),'') /*udesk_source*/
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FROM p10_sa.s98_s_udesk_record p0
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where call_result is not null
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;
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/*将不同数据插入到临时表 */
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;INSERT INTO t01_udesk_record_agi_INS (
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duration /*通话时长*/
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,cust /*客户*/
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cust /*客户*/
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,mobile_phone /*客户电话*/
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,call_result /*通话结果*/
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,call_origin_location /*归属地*/
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,relay_number /*中继号*/
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,satisfaction /*满意度评价*/
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,type /*通话类型*/
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,device_status /*设备状态*/
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,company_name /*公司*/
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,queue_status /*排队状态*/
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@ -110,19 +113,20 @@ FROM p10_sa.s98_s_udesk_record p0
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,blacklist /*是否在黑名单*/
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,inquiry_content /*咨询内容*/
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,icr_record /*IVR录音*/
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,udesk_source /*来源*/
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,record_time /*记录时间*/
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,duration /*通话时长*/
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,type /*通话类型*/
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,call_id /*Call ID*/
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)
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SELECT
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P1.duration /*通话时长*/
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,P1.cust /*客户*/
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P1.cust /*客户*/
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,P1.mobile_phone /*客户电话*/
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,P1.call_result /*通话结果*/
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,P1.call_origin_location /*归属地*/
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,P1.relay_number /*中继号*/
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,P1.satisfaction /*满意度评价*/
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,P1.type /*通话类型*/
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,P1.device_status /*设备状态*/
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,P1.company_name /*公司*/
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,P1.queue_status /*排队状态*/
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@ -133,19 +137,20 @@ FROM p10_sa.s98_s_udesk_record p0
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,P1.blacklist /*是否在黑名单*/
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,P1.inquiry_content /*咨询内容*/
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,P1.icr_record /*IVR录音*/
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,P1.udesk_source /*来源*/
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,P1.record_time /*记录时间*/
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,P1.duration /*通话时长*/
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,P1.type /*通话类型*/
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,P1.call_id /*Call ID*/
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FROM t01_udesk_record_agi_CUR_I P1
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LEFT JOIN :PDMDB.t01_udesk_record P2
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ON P1.duration = P2.duration
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AND P1.cust = P2.cust
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ON P1.cust = P2.cust
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AND P1.mobile_phone = P2.mobile_phone
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AND P1.call_result = P2.call_result
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AND P1.call_origin_location = P2.call_origin_location
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AND P1.relay_number = P2.relay_number
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AND P1.satisfaction = P2.satisfaction
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AND P1.type = P2.type
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AND P1.device_status = P2.device_status
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AND P1.company_name = P2.company_name
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AND P1.queue_status = P2.queue_status
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@ -156,17 +161,18 @@ ON P1.duration = P2.duration
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AND P1.blacklist = P2.blacklist
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AND P1.inquiry_content = P2.inquiry_content
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AND P1.icr_record = P2.icr_record
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AND P1.udesk_source = P2.udesk_source
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AND P1.record_time = P2.record_time
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AND P1.duration = P2.duration
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AND P1.type = P2.type
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AND P1.call_id = P2.call_id
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WHERE P2.duration IS NULL
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OR P2.cust IS NULL
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WHERE P2.cust IS NULL
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OR P2.mobile_phone IS NULL
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OR P2.call_result IS NULL
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OR P2.call_origin_location IS NULL
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OR P2.relay_number IS NULL
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OR P2.satisfaction IS NULL
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OR P2.type IS NULL
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OR P2.device_status IS NULL
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OR P2.company_name IS NULL
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OR P2.queue_status IS NULL
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@ -177,20 +183,21 @@ WHERE P2.duration IS NULL
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OR P2.blacklist IS NULL
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OR P2.inquiry_content IS NULL
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OR P2.icr_record IS NULL
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OR P2.udesk_source IS NULL
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OR P2.record_time IS NULL
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OR P2.duration IS NULL
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OR P2.type IS NULL
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OR P2.call_id IS NULL
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;
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/*将新增数据插入到目标表 */
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;INSERT INTO :PDMDB.t01_udesk_record (
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duration /*通话时长*/
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,cust /*客户*/
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cust /*客户*/
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,mobile_phone /*客户电话*/
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,call_result /*通话结果*/
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,call_origin_location /*归属地*/
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,relay_number /*中继号*/
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,satisfaction /*满意度评价*/
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,type /*通话类型*/
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,device_status /*设备状态*/
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,company_name /*公司*/
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,queue_status /*排队状态*/
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@ -201,19 +208,20 @@ WHERE P2.duration IS NULL
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,blacklist /*是否在黑名单*/
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,inquiry_content /*咨询内容*/
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,icr_record /*IVR录音*/
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,udesk_source /*来源*/
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,record_time /*记录时间*/
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,duration /*通话时长*/
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,type /*通话类型*/
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,call_id /*Call ID*/
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)
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SELECT
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P1.duration /*通话时长*/
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,P1.cust /*客户*/
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P1.cust /*客户*/
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,P1.mobile_phone /*客户电话*/
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,P1.call_result /*通话结果*/
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,P1.call_origin_location /*归属地*/
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,P1.relay_number /*中继号*/
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,P1.satisfaction /*满意度评价*/
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,P1.type /*通话类型*/
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,P1.device_status /*设备状态*/
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,P1.company_name /*公司*/
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,P1.queue_status /*排队状态*/
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@ -224,22 +232,25 @@ SELECT
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,P1.blacklist /*是否在黑名单*/
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,P1.inquiry_content /*咨询内容*/
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,P1.icr_record /*IVR录音*/
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,P1.udesk_source /*来源*/
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,P1.record_time /*记录时间*/
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,P1.duration /*通话时长*/
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,P1.type /*通话类型*/
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,P1.call_id /*Call ID*/
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FROM t01_udesk_record_agi_INS P1
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ON CONFLICT ( record_time,call_id)
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ON CONFLICT ( record_time,duration,type,call_id)
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DO UPDATE SET
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record_time=excluded.record_time
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,call_id=excluded.call_id
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,duration=excluded.duration
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,type=excluded.type
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,call_id=excluded.call_id
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,cust=excluded.cust
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,mobile_phone=excluded.mobile_phone
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,call_result=excluded.call_result
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,call_origin_location=excluded.call_origin_location
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,relay_number=excluded.relay_number
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,satisfaction=excluded.satisfaction
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,type=excluded.type
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,device_status=excluded.device_status
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,company_name=excluded.company_name
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,queue_status=excluded.queue_status
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@ -250,6 +261,7 @@ DO UPDATE SET
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,blacklist=excluded.blacklist
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,inquiry_content=excluded.inquiry_content
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,icr_record=excluded.icr_record
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,udesk_source=excluded.udesk_source
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;
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