add workflow 天润Smart-ccc会话数据,dev
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@ -2,7 +2,7 @@
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DROP TABLE IF EXISTS p60_mart.cust_chat_record_info;
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CREATE TABLE IF NOT EXISTS p60_mart.cust_chat_record_info (
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chat_unique_id VARCHAR(50)
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, platform_name varchar(50)
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, chat_channel varchar(50)
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, contact_channel VARCHAR(10)
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, contact_app_id VARCHAR(50)
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, app_name VARCHAR(50)
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@ -34,7 +34,7 @@ CREATE TABLE IF NOT EXISTS p60_mart.cust_chat_record_info (
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);
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COMMENT ON COLUMN p60_mart.cust_chat_record_info.chat_unique_id IS '在线客服会话ID';
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COMMENT ON COLUMN p60_mart.cust_chat_record_info.platform_name IS '平台';
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COMMENT ON COLUMN p60_mart.cust_chat_record_info.chat_channel IS '平台';
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COMMENT ON COLUMN p60_mart.cust_chat_record_info.contact_channel IS '接入渠道';
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COMMENT ON COLUMN p60_mart.cust_chat_record_info.contact_app_id IS '接入号ID';
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COMMENT ON COLUMN p60_mart.cust_chat_record_info.app_name IS '接入号名称';
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@ -4,19 +4,19 @@
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/*Brilliance stems from wisdoms. */
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/*************Head Section**************************************************************************/
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/*Script Use: Periodically load data to :cust_chat_record_info(ccc客户会话记录信息) */
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/*Create Date:2024-08-20 19:00:40 */
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/*Create Date:2024-08-22 15:17:11 */
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/*SDM Developed By: dev */
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/*SDM Developed Date: 2024-08-14 */
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/*SDM Checked By: dev */
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/*SDM Checked Date: 2024-08-20 */
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/*SDM Checked Date: 2024-08-22 */
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/*Script Developed By: dev */
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/*Script Checked By: dev */
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/*Source table 1: :COMMDB.cust_leads_detail */
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/*Source table 2: :COMMDB.select replace(jsonb_array_elements(visitor_ids::jsonb)::text,'"','') as visitor_id ,row_number() over(partition by replace(jsonb_array_elements(visitor_ids::jsonb)::text,'"','') order by id desc) rn ,* from p30_common.d_ccc_cust_info dcci
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/*Source table 1: :COMMDB.select replace(jsonb_array_elements(visitor_ids::jsonb)::text,'"','') as visitor_id ,row_number() over(partition by replace(jsonb_array_elements(visitor_ids::jsonb)::text,'"','') order by id desc) rn ,* from p30_common.d_ccc_cust_info dcci
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where visitor_ids <>''*/
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/*Source table 3: :PDMDB.t01_livechat_record */
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/*Source table 4: :PDMDB.t99_ccc_code */
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/*Source table 5: :COMMDB.cust_chat_ccc_record */
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/*Source table 2: :PDMDB.t01_livechat_record */
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/*Source table 3: :PDMDB.t99_ccc_code */
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/*Source table 4: :COMMDB.cust_chat_ccc_record */
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/*Source table 5: :COMMDB.cust_leads_detail */
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/*Job Type: Inbound transform (Tier 1 to Tier 2) */
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/*Target Table:cust_chat_record_info */
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/*ETL Job Name:cust_chat_record_info */
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@ -49,7 +49,7 @@ ON COMMIT PRESERVE ROWS;
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INSERT INTO cust_chat_record_info_agi_CUR_I (
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chat_unique_id /*在线客服会话ID*/
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,platform_name /*平台*/
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,chat_channel /*平台*/
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,contact_channel /*接入渠道*/
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,contact_app_id /*接入号ID*/
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,app_name /*接入号名称*/
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@ -80,19 +80,18 @@ INSERT INTO cust_chat_record_info_agi_CUR_I (
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)
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SELECT
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COALESCE(TRIM(p0.chat_unique_id),'') /*chat_unique_id*/
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,'Smart CCC' /*platform_name*/
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,'Smart CCC' /*chat_channel*/
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,coalesce(p2.data_detail,'') /*contact_channel*/
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,COALESCE(TRIM(p0.contact_app_id),'') /*contact_app_id*/
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,COALESCE(TRIM(p0.app_name),'') /*app_name*/
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,case when app_name ='TW官网' then 'TW' when app_name='CN官网' then 'CN' else '企微客服' end /*group_name*/
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,COALESCE(TRIM(CAST(p0.queue_name AS VARCHAR(100))),'') /*queue_name*/
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,case when p0.queue_name in ('选型报价','选型报价统计') then '产品报价'
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,case when p0.queue_name in ('选型报价','选型报价统计','TW销售服务') then '产品报价'
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when p0.queue_name in ('售前技术','售后技术','技术支持统计') then '技术支持'
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when p0.queue_name in ('保内维修','保外维修与计理','维修计量统计') then '维修与校准'
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when p0.queue_name in ('保内维修','保外维修与计量','维修计量统计') then '维修与校准'
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when p0.queue_name in ('其他咨询','其他支持统计') then '其他'
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when p0.queue_name in ('Joe','Kuang_Chun','Lily','Susan','Tina_Zhang') then '企微客服'
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when p0.queue_name ='TW销售服务' then 'TW销售服务'
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else p0.queue_name end /*service_name*/
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when p0.queue_name in ('Joe','Kuang_Chun','Lily','Susan','Tina_Zhang') then '其他'
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else '其他' end /*service_name*/
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,COALESCE(p0.start_time,TO_TIMESTAMP(:NULLDATE,'YYYYMMDD')) /*start_time*/
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,COALESCE(p0.end_time,TO_TIMESTAMP(:NULLDATE,'YYYYMMDD')) /*end_time*/
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,COALESCE(p0.chat_duration_in_seconds,0) /*chat_duration_in_seconds*/
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@ -135,7 +134,7 @@ where p0 .chat_duration_type not in ('9','')
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INSERT INTO cust_chat_record_info_agi_CUR_I (
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chat_unique_id /*在线客服会话ID*/
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,platform_name /*平台*/
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,chat_channel /*平台*/
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,contact_channel /*接入渠道*/
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,contact_app_id /*接入号ID*/
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,app_name /*接入号名称*/
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@ -166,7 +165,7 @@ INSERT INTO cust_chat_record_info_agi_CUR_I (
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)
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SELECT
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p0.contact_account /*chat_unique_id*/
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,'LiveChat' /*platform_name*/
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,'LiveChat' /*chat_channel*/
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,'' /*contact_channel*/
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,'' /*contact_app_id*/
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,p1.group_name /*app_name*/
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@ -206,7 +205,7 @@ where contact_channel ='Chat'
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/*将不同数据插入到临时表 */
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;INSERT INTO cust_chat_record_info_agi_INS (
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platform_name /*平台*/
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chat_channel /*平台*/
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,contact_channel /*接入渠道*/
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,contact_app_id /*接入号ID*/
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,app_name /*接入号名称*/
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@ -238,7 +237,7 @@ where contact_channel ='Chat'
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)
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SELECT
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P1.platform_name /*平台*/
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P1.chat_channel /*平台*/
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,P1.contact_channel /*接入渠道*/
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,P1.contact_app_id /*接入号ID*/
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,P1.app_name /*接入号名称*/
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@ -270,7 +269,7 @@ where contact_channel ='Chat'
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FROM cust_chat_record_info_agi_CUR_I P1
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LEFT JOIN :MARTDB.cust_chat_record_info P2
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ON P1.platform_name = P2.platform_name
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ON P1.chat_channel = P2.chat_channel
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AND P1.contact_channel = P2.contact_channel
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AND P1.contact_app_id = P2.contact_app_id
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AND P1.app_name = P2.app_name
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@ -293,7 +292,7 @@ ON P1.platform_name = P2.platform_name
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AND P1.tag_3 = P2.tag_3
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AND P1.chat_unique_id = P2.chat_unique_id
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WHERE P2.platform_name IS NULL
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WHERE P2.chat_channel IS NULL
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OR P2.contact_channel IS NULL
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OR P2.contact_app_id IS NULL
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OR P2.app_name IS NULL
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@ -319,7 +318,7 @@ WHERE P2.platform_name IS NULL
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;
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/*将新增数据插入到目标表 */
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;INSERT INTO :MARTDB.cust_chat_record_info (
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platform_name /*平台*/
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chat_channel /*平台*/
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,contact_channel /*接入渠道*/
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,contact_app_id /*接入号ID*/
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,app_name /*接入号名称*/
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@ -351,7 +350,7 @@ WHERE P2.platform_name IS NULL
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)
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SELECT
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P1.platform_name /*平台*/
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P1.chat_channel /*平台*/
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,P1.contact_channel /*接入渠道*/
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,P1.contact_app_id /*接入号ID*/
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,P1.app_name /*接入号名称*/
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@ -385,7 +384,7 @@ FROM cust_chat_record_info_agi_INS P1
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ON CONFLICT ( chat_unique_id)
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DO UPDATE SET
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chat_unique_id=excluded.chat_unique_id
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,platform_name=excluded.platform_name
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,chat_channel=excluded.chat_channel
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,contact_channel=excluded.contact_channel
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,contact_app_id=excluded.contact_app_id
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,app_name=excluded.app_name
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